Selected Journal Papers--Quality Management
- C.-T. Su (2022), “Uplift and Advance,” Quality Progress (ASQ's flagship publication), Vol. 55, No. 10, pp. 14-19.
- C.-T. Su (2019), “Take a Big Byte--Know the effects of big data on quality improvement to better solve problems and address customer concerns,” Quality Progress, October, 22-29.
- L.-F. Chen, S.-C. Chen and C.-T. Su (2018), “An Innovative Service Quality Evaluation and Improvement Model,” Service Industries Journal, Vol. 38, Nos 3-4, pp. 228-249.
- Y.-H. Hsiao, L.-F. Chen, Y.-L. Choy and C.-T. Su (2016), “A Novel Framework for Customer Complaint Management,” Service Industries Journal, Vol. 36, Nos 13-14, pp. 675-698.
- C.-T. Su and T.-M. Yang (2015), “Hoshin Kanri Planning Process in Human Resource Management: Recruitment in a High-Tech Firm,” Total Quality Management and Business Excellence, Vol. 26, No. 1-2, pp. 140-156.
- C.-S. Lin and C.-T. Su (2013), “The Taiwan National Quality Award and Market Value of the Firms: An Empirical Study,” International Journal of Production Economics, Vol. 144, No. 1, pp. 57-67.
- C.-S. Lin, L.-F. Chen C.-T. Su and T.-C. Kon (2013), “Stock Price Impact on the Taiwan National Quality Award,” Total Quality Management and Business Excellence, Vol. 24, No. 2, pp. 158-170.
- C.-S. Lin and C.-T. Su (2008), "A Case Study on the Application of Fuzzy QFD in TRIZ for Service Quality Improvement," Quality & Quantity, Vol. 42, No. 5, pp. 563-578.
- C.-T. Su and C.-J. Chou (2008), "A Systematic Methodology for the Creation of Six Sigma Projects: A Case Study of Semiconductor Foundry," Expert Systems with Applications, Vol. 34, No. 4, pp. 2693-2703.
- C.-T. Su, C.-S. Lin and T.-L. Chiang (2008), "Systematic Improvement in Service Quality through TRIZ Methodology: An Exploratory Study," Total Quality Management and Business Excellence, Vol. 19, No. 3, pp. 223-243.
- C.-T. Su, Y.-H. Chen and D. Y. Sha (2007), "Managing Product and Customer Knowledge in Innovative New Product Development," International Journal of Technology Management, Vol. 39, Nos. 1/2, pp. 105-130.
- C.-T. Su, Y.-H. Chen and D. Y. Sha (2006), "Linking Innovative Product Development with Customer Knowledge: A Data-Mining Approach," Technovation, Vol. 26, No. 7, pp. 784-795.
- Y.-H. Chen and C.-T. Su (2006), "A Kano-CKM Model for Customer Knowledge Discovery," Total Quality Management & Business Excellence, Vol. 17, No. 5, pp. 589-608.
- C.-T. Su, S.-C. Li and C.-H. Su (2003), "An Empirical Study of the Taiwan National Quality Award Causal Model," Total Quality Management & Business Excellence, Vol. 14, No. 8, pp. 875-893.
- T.-K. Chien, T.-H. Chang and C.-T. Su (2003), "Did Your Efforts Really Win Customers’ Satisfaction?" Industrial Management and Data Systems, Vol. 103, No. 4, pp. 253-262.
- T.-K., Chien, C.-H., Su and C.-T. Su (2002), "Implementation of a Customer Satisfaction Program: A Case Study," Industrial Management and Data Systems, Vol. 102, No. 5, pp. 252-259.
- C.-T. Su, M.-C. Chen and G.-C. Cheng (2001), "TQM in Taiwan's Computer and its Peripheral Industry," Industrial Management and Data Systems, Vol. 101, No. 7, pp. 357-362.